Training Security Guard

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1. Introduction to the Security Industry 10 Topics | 1 Quiz

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Background

Overview of Security Industry

Different jobs in the security industry

Types of Security Guard role

Describe the occupation of a security guard with respect to the knowledge, skills, and abilities needed to perform well

Job Specifications of a Security Guard

Job Activities of a Security Guard

Demands and Risks of Security Guard

Differences between a Private Security Guard and Police Officers

Summary

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2. The Private Security and Investigative Services Act 16 Topics | 1 Quiz

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Private Security and Investigative Services Act, 2005

Individual’s responsibility regarding licensing, including the licensing process and mandatory requirements as per PSISA 2005

General Duties and Standards of Practice

Overview of General Duties

Overview of Standards and Practices

Regulations

Prohibitions

Requirement to produce a licence

Code of Conduct

MINISTRY CODE OF CONDUCT

Code of Conduct

Inappropriate Behaviour as per Code of Conduct

Consequences for Non-Compliance in Conduct

Public Complaint Procedures

Overview

Authority to act as a Security Guard

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3. Basic Security Procedures 28 Topics | 1 Quiz

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Surveillance

Surveillance Techniques

Key differences between in-person and remote surveillance

Key principles Security Guards follow to devise a plan of action

Identifying and Responding to potential threats on a site under surveillance

Patrolling

Types of Patrolling

Loss Prevention

Basic elements of security

Access Control

How to escort people within and between locations in a safe manner

How do security guards prepare for an assignment

Handling a security breach

Best practice to conduct inspections as Access Control

Crowd Control

Create a barricade or staging area

How to lock down a facility

Vehicle Control

How do security guards control vehicular/pedestrian traffic on company/client property in emergencies

Using proper hand signals for directing traffic

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4. Report Writing 10 Topics | 1 Quiz

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How to record relevant factual data and circumstances in a notebook

Types and Purposes of Various Reports

Basic Elements of Report Writing

Importance of Incorporating who, what, where, when, why and how in report writing

Recognizing Legal Implications of Reports and Confidentiality

How to Take a Statement

Difference between Statements and Reports

Identifying the appropriate method of communication to report an issue

Importance of Proper Distribution of Reports

Things to Avoid when Report Writing

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5. Health and Safety 7 Topics | 1 Quiz

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Overview of OHSA and WHMIS

Occupational Health and Safety Act (OHSA)

Who is covered under the OHSA

Workplace Hazardous Materials Information System (WHMIS)

Who is covered under WHMIS

Duties of Employers

Right to Refuse Unsafe Work

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6. Emergency Response Preparation 17 Topics | 1 Quiz

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Emergency situation

Basic Principles of Prevention and Safety in any Emergency situation

Emergency Response Procedures

Understanding Different Emergency Response Procedures

Common Tools Associated with Response Procedures

Determining the safest and most appropriate response to a threat

Preserving evidence

Importance of Proper Evacuation protocol and Knowledge of Access Routes

Controlling access for emergency services

Site-specific building occupant capacity limits

Why Security Guard shall understand Ontario Fire Code and building-specific regulations

Key Roles during an emergency

Role of Security Guard during an Emergency

Duty of care

Overview

How the Duty of Care impact Security on site in securing a crime scene

Importance of Duty of Care for security guards and the protection of evidence

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7. Canadian Legal System 21 Topics | 1 Quiz

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Overview

Canadian justice system

“Canadian legal system” versus “Canadian justice system

Overview of Canadian legal system

The Canadian criminal court system

Court Structure

Legal Processes

Roles of Participants within Court System

Overview of Legal terminologies in Court Proceedings

Importance of Correct Procedure by Security Guards

Preparation for Court Appearance

Understand the Categories of Offences under the Criminal Code

Procedural mistakes to be avoided by security guards in a legal proceeding

Ontario Evidence Act and Canada Evidence Act

Relevant Sections of the Ontario Evidence Act and Canada Evidence Act that pertain to Admissible Evidence

Why should Security guards familiarise themselves with The Ontario Evidence Act?

Evidence handling techniques

Common Mistakes during Evidence Handling

What is the criminal, provincial and municipal law as well as case and common law as per the Canadian legal system?

Municipal by-laws

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8. Legal Authorities 34 Topics | 1 Quiz

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Overview

What is Personal Information?

Personal Information Handling

Personal Information Protection and Electronic Documents Act (PIPEDA)

Importance of Understanding PIPEDA for Security Guards Role

Guidelines to Manage Information in compliance with PIPEDA

How the Act applies

Provincial privacy laws

Information that crosses borders

Federally regulated organizations

What is personal information?

What is not covered by PIPEDA?

Additional legislation

Employment Standards Act, 2000

Labour Relations Act, 1995

Liquor Licence Act

Provincial Offences Act

Residential Tenancies Act, 1996

Trespass to Property Act

Criminal Code, Canada

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9. Effective Communications 21 Topics | 1 Quiz

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Overview

Communication Skills

Oral and Written communication skills

How to adjust a communication style to accommodate an audience or situation

Using Verbal and Non-Verbal Feedback

Importance of Using effective and Appropriate language in communication

Importance of legibly and clearly written communication

Effectively communicating skills

Avoid personal bias/opinion when communicating

Ask probing questions to obtain information

Convey oral information accurately

Writing accurate reports

Communication

Tactical Communication

Adjusting demeanor based on an individual or situation

Important Communication Tips

Interpersonal skills

Demonstrating Sensitivity/Empathy to Others

Establish a rapport with a variety of people to build trusting relationships

Managing Potential Conflicts

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10. Sensitivity Training 12 Topics | 1 Quiz

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Overview

Understanding Personal Bias

Prejudice

Discrimination

Racism

Racial or Ethnic Harassment

Sexual Harassment

Sexual Orientation

How Biases Impact Behaviour

Understand the Impact of Mental, Physical, Cultural and Sexual differences on Situational Dynamics

How to approach individuals in a way that minimizes miscommunication.

The Price of Bias

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11. Use of Force Theory 7 Topics | 1 Quiz

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Use of Force theory based on the National Use of Force Model

Section 25 of the Criminal Code

How to Choose an Appropriate Use of Force Component and Justify an Action

Defensive Equipment and its Usage in Security Industry

How to Act Under Stress and Maintain Composure

Taking Control of Situation

Positional asphyxia & Excited Delirium

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12. Emergency Level First Aid Certification

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